TERMS & CONDITIONS

Welcome to HomePulse (Lifestyle Care). These Terms & Conditions ("Terms") govern your access to and use of our website www.homepulse.in ("Website"), mobile application, and services (collectively, the "Services") operated by Lifestyle Care, located at 5 Civil Lines, Sagar, Madhya Pradesh 470001, India ("HomePulse", "we", "us", or "our").

By accessing our Website, placing an order, or booking a service, you ("User", "Customer", "you") agree to be legally bound by these Terms. If you do not agree, please do not use our Services.

1. About HomePulse

HomePulse (Lifestyle Care) is a home appliance service and spare parts company based in Sagar, Madhya Pradesh, providing:

• Repair, installation, and demo services for AC, Refrigerator, Washing Machine, RO, Microwave, LED TV, Water Cooler, Water Tank Cleaning, and Small Appliances

• Annual Maintenance Contract (AMC) plans

• Sale of genuine home appliance spare parts via www.homepulse.in

2. Eligibility

You must be at least 18 years of age and legally capable of entering into binding contracts under Indian law to use our Services. By using our Services, you confirm you meet these criteria.

3. Account Registration

• You may be required to create an account to place orders or book services.

• You must provide accurate, current, and complete information.

• You are responsible for maintaining the confidentiality of your account credentials.

• You agree to notify us immediately of any unauthorized access.

• HomePulse reserves the right to suspend or terminate accounts with false information or misuse.

4. Products & Services

4.1 Spare Parts

• All spare parts sold are genuine and sourced directly from authorized distributors/manufacturers.

• Product images, descriptions, and specifications are for reference; minor variations may occur.

• Compatibility is customer's responsibility — we recommend confirming model numbers before ordering.

4.2 Services

• Service requests are subject to technician availability and PIN code serviceability.

• Service charges are communicated upfront. Additional charges for spare parts (if required) will be informed before work commences.

• AMC plans are governed by a separate service agreement, signed at the time of enrollment.

4.3 Service Warranty

• All repair services carry a 30-day service warranty against the same issue/complaint.

• Warranty does not cover new faults, customer misuse, or damage by third-party intervention.

5. Pricing & Payment

• All prices are listed in Indian Rupees (INR) and include applicable GST (23BEJPS5108H1ZI) unless otherwise stated.

• Prices are subject to change without prior notice; the price applicable is the one displayed at the time of order confirmation.

• Accepted payment methods: UPI, Debit/Credit Cards, Net Banking, Wallets, and Cash on Delivery (COD, subject to eligibility).

• For service bookings, payment is collected after work completion via QR code, UPI, or cash.

6. Order Confirmation & Cancellation

• An order is confirmed only after successful payment and order confirmation email/SMS.

• HomePulse reserves the right to refuse or cancel any order due to: stock unavailability, pricing errors, suspicious activity, or non-serviceable location.

• Customer may cancel an order free of cost before it is shipped. Post-shipment cancellation is governed by our Refund Policy.

7. Shipping & Delivery

All orders are shipped as per our Shipping Policy. Delivery timelines are estimates and not guaranteed.

8. Returns & Refunds

Returns and refunds are governed by our Refund Policy. Please read carefully before placing an order.

9. User Conduct

You agree NOT to:

• Use the Services for any unlawful purpose or fraudulent activity

• Post false reviews, impersonate others, or misuse customer care channels

• Attempt to hack, reverse-engineer, or disrupt our Website/app

• Resell HomePulse services without written authorization

• Use abusive, threatening, or offensive language with our technicians or staff

Violation may result in account suspension and legal action.

10. Intellectual Property

All content on www.homepulse.in — including the HomePulse logo, brand name "HomePulse", "Lifestyle Care", text, graphics, images, videos, and software — is the exclusive property of Lifestyle Care and protected under Indian copyright, trademark, and intellectual property laws.

You may not copy, reproduce, distribute, or use any content without prior written permission.

11. Third-Party Links

Our Website may contain links to third-party websites (e.g., courier tracking, payment gateways). HomePulse is not responsible for the content, privacy practices, or terms of such third-party sites.

12. Limitation of Liability

To the maximum extent permitted by law:

• HomePulse's total liability for any claim arising out of your use of our Services shall not exceed the amount paid by you for the specific product or service in question.

• We are not liable for indirect, incidental, consequential, or punitive damages including loss of data, profit, or business.

• We are not liable for delays or failures caused by force majeure events (natural disasters, strikes, internet outages, government actions, pandemics, etc.).

13. Indemnification

You agree to indemnify and hold harmless HomePulse, its owners, directors, employees, and affiliates from any claims, damages, or legal fees arising from your violation of these Terms, misuse of Services, or violation of any third-party rights.

14. Privacy & Data Protection

Your personal data is collected, processed, and stored as per our Privacy Policy, which complies with the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000.

15. Modifications to Terms

HomePulse reserves the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised "Last Updated" date. Continued use of our Services after changes constitutes acceptance of the modified Terms.

16. Termination

We may suspend or terminate your access to our Services at our sole discretion, without notice, for any violation of these Terms or applicable law.

17. Governing Law & Jurisdiction

• These Terms shall be governed by and construed in accordance with the laws of India.

• Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Sagar, Madhya Pradesh, India.

18. Dispute Resolution

In case of any dispute, we encourage you to first contact us at homepulse.sgo@gmail.com or call 8818882042 for amicable resolution. If unresolved, disputes may be referred to arbitration under the Arbitration and Conciliation Act, 1996, with the seat of arbitration at Sagar, Madhya Pradesh.

19. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

20. Contact Us

For any questions regarding these Terms, please contact:

HomePulse (Lifestyle Care) 5 Civil Lines, Sagar, Madhya Pradesh 470001, India 📞 +91-8818882042 | +91-98265-62303 | +91-62326-29380 📧 homepulse.sgo@gmail.com | Hari@Homepulse.in 🌐 www.homepulse.in

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

📲 Book Service | Order Genuine Spare Parts 🌐 Website: www.homepulse.in 📱 Android App: lifestyle care Customer App 📞 Call Now: 8818882042

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