Question 1

How can I book a service with HomePulse?

Accepted Answer

You can book a service in 4 easy ways: (1) Website — visit www.homepulse.in/book and fill the booking form. (2) Phone — call us directly at 8818882042. (3) WhatsApp — send 'Hi' to 8818882042 and our team will assist. (4) Android App — download 'Lifestyle Care Customer App' from Play Store. Our Customer Care team will confirm your booking within 15 minutes during working hours (9 AM to 8 PM, Monday to Saturday).

Question 2

What types of services do you provide?

Accepted Answer

HomePulse offers a full-stack service menu: Repair (diagnosis + parts replacement + labour), Installation (new appliance installation for AC, washing machine, RO, geyser), Uninstallation and Re-installation for shifting, Demo (how to use your new appliance correctly), Deep Cleaning (AC service, washing machine cleaning, RO sanitization), Annual Maintenance Contract (AMC — prepaid yearly service plans), and Genuine Spare Parts sale shipped across India via www.homepulse.in.

Question 3

Which appliances does HomePulse service?

Accepted Answer

We service all major home appliances — Air Conditioner (Split, Window, Cassette), Refrigerator (Single Door, Double Door, Side-by-Side), Washing Machine (Semi-automatic, Fully-automatic, Top Load, Front Load), RO Water Purifier, Microwave Oven (Solo, Grill, Convection), LED and Smart TV, Water Cooler, Water Tank Cleaning, Geyser/Water Heater, and small kitchen appliances (Mixer, Grinder, Induction). We are brand-agnostic — we service LG, Samsung, Whirlpool, Haier, Godrej, Voltas, Daikin, Hitachi, Blue Star, IFB, Bosch, Panasonic, Sony, Mi, OnePlus, and more.

Question 4

In which cities does HomePulse provide service?

Accepted Answer

Direct service is available in Sagar, Madhya Pradesh and nearby areas (Bina, Makronia, Rahatgarh, Khurai, Garhakota, and more). Spare parts are shipped Pan-India via Delhivery, India Post, and DTDC. Franchise expansion is underway — if your city is not covered, call 8818882042 to check availability or pre-register your interest.

Question 5

How long does it take for a technician to arrive?

Accepted Answer

Sagar city — Same-day visit for bookings before 2 PM; next-day for later bookings. Outside Sagar (within 30 km) — 24 to 48 hours. Emergency/AC breakdown in summer — Priority slot allocation, typically within 4 to 6 hours. You will receive a WhatsApp confirmation with the technician's name, photo, and estimated arrival time.

Question 6

Sagar ke kaunse colonies mein HomePulse fast service deta hai?

Accepted Answer

HomePulse Sagar ke 25+ colonies mein service deta hai with area-specific response times. Premium Zone (15-30 min arrival): Civil Lines (HomePulse HQ), Parkota, Katra Bazaar, Sadar Bazar, Tilakganj, Gopalganj, Kakaganj, Moti Nagar, Sanjay Drive — all within 5 km. Standard Zone (30-60 min): Makronia Buzurg, Makronia Road, Ratona, Bhagyodaya Tirth, Shanichari, Deori Road, Narsinghpur Road, University Road (Dr. Harisingh Gour University area), Damoh Road, Khurai Road, Bhopal Road corridor, Deen Dayal Nagar — 5-15 km. Extended Zone (next-day or scheduled): Bina (30 km), Khurai (35 km), Rahli (25 km), Garhakota (30 km) with distance surcharge (waived for AMC Standard+). Pincodes covered: 470001, 470002, 470003, 470004, 470021, 470113.

Question 7

Water Tank Cleaning (Tanki Safai / WSC) ka charge kitna hai?

Accepted Answer

HomePulse WSC (Water Storage Cleaning) pricing: 500L Tank — Rs. 699 one-time (AMC Rs. 1,999/year for 3 cleanings). 1000L Tank — Rs. 899 (AMC Rs. 2,499/year). 2000L Tank — Rs. 1,199 (AMC Rs. 2,999/year). Sump cleaning add-on — Rs. 300 extra. 7-Step SOP: Complete drain → Mechanical scrub (food-grade HDPE brush) → Sediment removal → Chemical sanitization (calcium hypochlorite, WHO approved) → Multi-rinse → Fresh fill + seal. Duration: 1.5-3 hours. WHO + Government guideline: every 6 months. Best timing: Before monsoon (May/June) + Post-monsoon (September/October). Before/after photos provided. AMC customers get automatic 6-month reminders.

Question 8

How much does a service visit cost?

Accepted Answer

Inspection/Visit Charge — Rs. 199 (adjusted against repair cost if you proceed with the repair). Labour + Parts — quoted upfront after diagnosis, no hidden charges. AMC plans start at Rs. 999 per year (saves up to 40% on yearly maintenance). Installation charges are standard and shared when you book. Our technician will always share a written estimate on WhatsApp before starting work — your approval is required. No surprises.

Question 9

AC service ka exact charge kya hai? (Basic vs Standard vs Premium)

Accepted Answer

HomePulse ke transparent AC service charges: AC Basic Service — Rs. 599 (45 min, filter clean, outdoor wash, drain clear, test). AC Standard Service — Rs. 799 (60 min, + coil foam clean, electrical check, thermostat). AC Premium Service — Rs. 999 (75 min, + gas pressure check, deep clean, 3-month anti-rust coating). Gas Charging R22 — Rs. 500-800. Gas Charging R32/R410a — Rs. 700-1,000. Split AC New Installation — Rs. 1,500-2,500. Window AC Installation — Rs. 800-1,200. Extra parts charged only after customer approval.

Question 10

Refrigerator repair ka exact charge kitna hai?

Accepted Answer

HomePulse fridge repair pricing: Fridge Service up to 350L — Rs. 499. Fridge Service 350L+ — Rs. 599. Gas Charging (R134a) — Rs. 800-1,500. Gas Charging (R600a) — Rs. 1,000-1,800. Compressor Replacement (genuine LG/Whirlpool/Kirloskar) — Rs. 3,500-8,000 with 90-day service + 1-year brand warranty. Relay/Capacitor — Rs. 150-400. Thermostat — Rs. 300-800. Door Gasket Replacement — Rs. 500-1,500. Defrost Timer/Heater — Rs. 500-1,800. PCB Board — Rs. 1,500-4,500. Diagnosis is free — customer approval required before any part replacement.

Question 11

Washing machine repair ka charge — Front Load vs Top Load?

Accepted Answer

HomePulse WM pricing: Top Load WM Service — Rs. 399. Front Load WM Service — Rs. 499. Semi-Automatic Service — Rs. 349. WM Installation — Rs. 800. WM Stand Install — Rs. 1,200. Drain pump replacement — Rs. 600-1,200. Motor/Belt replacement — Rs. 800-2,500. Control board (PCB) — Rs. 1,500-4,500. Door seal/gasket (FL) — Rs. 800-2,500. Supported brands: IFB, Bosch, LG, Samsung, Siemens, Whirlpool, Haier, Godrej, Panasonic, Videocon, Onida, BPL. 30-60 day service warranty on repair work.

Question 12

AC gas charging mein kya process hoti hai? (R22 vs R32 vs R410a)

Accepted Answer

HomePulse AC gas charging SOP. Step 1: Pressure check PEHLE — agar pressure normal hai toh leak hai, gas nahin. Step 2: Leak detection using soap solution + electronic detector. Step 3: Leak repair first. Step 4: Vacuum 15-20 min. Step 5: Slow fill with gauge — R22: 65-70 psi, R32: 120-130 psi, R410a: 120-130 psi. Step 6: 10 min cooling test — 3-4 degree C temperature drop verify. Gas types supported: R22 Rs. 500-800. R32 Rs. 700-1,000. R410a Rs. 700-1,000. 30-day warranty on gas work.

Question 13

Can you install an appliance I bought online (Amazon/Flipkart)?

Accepted Answer

Absolutely yes. HomePulse provides brand-agnostic installation for appliances purchased anywhere — online marketplaces, local showrooms, or gifted. Split AC — Rs. 1,500 to 2,500. Washing Machine — Rs. 499 to 799. RO Purifier — Rs. 599 to 899. Geyser — Rs. 399 to 599. Zero surprise costs.

Question 14

Do you provide a GST invoice?

Accepted Answer

Yes, always. A GST-compliant invoice is sent via WhatsApp or email within 24 hours of service completion. For spare parts orders, the invoice is included in the shipment itself.

Question 15

What payment methods do you accept?

Accepted Answer

All major payment modes are accepted. UPI (PhonePe, Google Pay, Paytm), Debit/Credit Card, Net Banking. Cash — paid directly to the technician. COD for spare parts up to Rs. 5,000. GST invoice issued for every order.

Question 16

What is an AMC and why should I buy one?

Accepted Answer

An AMC (Annual Maintenance Contract) is a prepaid yearly plan that covers regular servicing + priority support + discounted repairs. Benefits: 2 free services per year, priority slot allocation during peak season, up to 20% discount on spare parts and labour, same-day emergency response, zero visit charges. AMC plans start at Rs. 999 per year.

Question 17

AMC ka exact pricing kya hai? (Per-appliance + Home Bundle)

Accepted Answer

AC Split 1T: Basic Rs. 1,199, Standard Rs. 1,499, Premium Rs. 1,999. AC Split 1.5-2T: Rs. 1,399/1,699/2,299. AC Window: Rs. 999/1,299/1,699. Refrigerator <=350L: Rs. 999/1,299/1,799. Fridge 350L+: Rs. 1,199/1,499/1,999. Washing Machine: Rs. 899/1,199/1,599. RO: Rs. 699/899/1,199. LED TV: Rs. 699/899/1,199. Home Bundle: Basic Rs. 1,999, Standard Rs. 3,999, Premium Rs. 6,999.

Question 18

AMC mein kya included nahin hai? (Exclusions)

Accepted Answer

Exclusions: Misuse/accidental damage, voltage fluctuation damage (stabilizer must), major part replacement (compressor/PCB — 10-20% discount but not covered fully), structural changes (plumbing, wiring). Basic AMC — labour free, full part cost. Standard — labour free, 15% part discount. Premium — labour free, 20% discount, RO filter set included. Non-refundable after 30 days.

Question 19

What warranty do I get on repairs and parts?

Accepted Answer

Service/Labour warranty — 30 days. Spare Parts warranty — 3 to 12 months. Installation warranty — 15 days. AMC customers get extended warranty. If same issue reappears within warranty window, revisit is FREE.

Question 20

Are the spare parts genuine?

Accepted Answer

100% yes. HomePulse sells only OEM-grade and brand-authorized spare parts. Every part has manufacturer hologram/QR code, batch number, GST invoice, warranty certificate. We do NOT sell duplicate, refurbished, or local-make parts.

Question 21

RO / Water purifier service charge aur filter kab badalna chahiye?

Accepted Answer

RO Basic Service Rs. 349. Sediment Filter Rs. 149 (every 3-6 months). Carbon Filter Rs. 249 (every 6 months). RO Membrane Rs. 1,500-2,500 (every 2-3 years, replace when TDS rejection below 75%). Post-Carbon Rs. 199 (12 months). UV Lamp Rs. 800-1,200 (8,000 hours). UF Membrane Rs. 600-1,200 (yearly). Standard AMC Rs. 899/year includes filters. Premium AMC Rs. 1,199/year includes membrane. Brands: Kent, Aquaguard, Pureit, LivPure, HUL, Havells, Blue Star, AO Smith.

Question 22

Fridge compressor kab change karna padta hai? (Signs + Cost)

Accepted Answer

Signs: Fridge chalu but cooling nahin, zyada noise, gas leak repeated (3+ times in 2 years), compressor bahut garam (60C+), age above 10 years. HomePulse compressor replacement: Genuine compressor (LG, Whirlpool, Kirloskar) + Gas refill (R134a/R600a) + 90-day service warranty + 1-year brand warranty. Cost: Rs. 3,500 to 8,000.

Question 23

How long does spare parts delivery take?

Accepted Answer

Sagar local — same-day or next-day. Madhya Pradesh — 2 to 4 working days. Pan-India Tier-1 and Tier-2 — 3 to 6 working days. Remote/Tier-3 — 5 to 10 working days. Tracking link sent via WhatsApp/email on dispatch.

Question 24

Can I return or exchange a spare part?

Accepted Answer

Yes, within 7 days of delivery. Defective/damaged/incorrect part — FREE return pickup + full refund. Change of mind — customer pays return shipping + 5% restocking fee. Consumables (filters, thermocol) non-returnable once opened.

Question 25

Are HomePulse technicians verified?

Accepted Answer

Yes. Every technician is police-verified (Aadhaar + PCC), trained and certified in their specialization, uniformed with HomePulse ID card and branded t-shirt, fully tool-kit equipped. Technician name, photo, and phone sent on WhatsApp before arrival.

Question 26

What if my technician is late or does not arrive?

Accepted Answer

Call Customer Care at 8818882042. Operations Manager tracks the technician, dispatches backup within 30 minutes if needed, provides delay compensation (Rs. 200 credit) if arrival beyond 90 minutes of committed slot.

Question 27

What if I am not satisfied with the service?

Accepted Answer

100% satisfaction guarantee. Call 8818882042 within 24 hours — free revisit within 48 hours. If still unresolved, partial or full refund. Escalation: homepulse.sgo@gmail.com (Founder-monitored inbox).

Question 28

How do I raise a complaint or give feedback?

Accepted Answer

Complaint Hotline 8818882042, WhatsApp 'Complaint' to 8818882042, Email homepulse.sgo@gmail.com, Lifestyle Care Customer App Feedback section, Google Reviews. All complaints acknowledged within 2 hours, resolved within 48 hours.

Question 29

What is the return policy for products?

Accepted Answer

7-day return policy for all products. If not satisfied, request a return for refund or exchange, subject to verification by our technical team.

Question 30

Do the products include a warranty?

Accepted Answer

Yes, all products come with manufacturer's warranty. Duration depends on product and brand. Every product verified by our technical team before dispatch, return rate just 0.001%.

SHIPPING POLICY

Shipping Policy
At HomePulse (Lifestyle Care), we are committed to delivering genuine home appliance spare parts safely and on time across India. Please read our Shipping Policy carefully before placing an order.
1. Order Processing Time

All orders are processed within 1–3 working days from the date of order confirmation.

Orders placed on Sundays and public holidays will be processed on the next working day.

In case of stock unavailability or any delay, our team will contact you within 24 hours.

Free shipping on all prepaid orders above ₹499.

Orders below ₹999: ₹49 flat shipping fee.

Cash on Delivery (COD): additional ₹49 COD handling charge applicable.

Bulky items (compressors, large units) may attract additional shipping charges — customer will be informed before dispatch.

5. Cash on Delivery (COD)

COD is available on select PIN codes across India.

Maximum COD order value: ₹5,000.

COD is not available for orders above ₹5,000 — only prepaid mode accepted.

6. Order Tracking

Once your order is shipped, you will receive the AWB (tracking) number via:

SMS on registered mobile number

WhatsApp (if opted in)

Email on registered email ID

You can also track your order at www.homepulse.in → My Orders.

7. Delivery Attempts

Courier partner will attempt delivery up to 3 times.

If the package is undelivered after 3 attempts, it will be returned to our warehouse.

In such cases, shipping and return charges will be deducted from the refund.

8. Damaged or Missing Shipments

If your package arrives damaged, please do not accept delivery and inform us immediately at 8818882042 or homepulse.sgo@gmail.com.

If you discover damage after opening, raise a complaint within 24 hours of delivery with photos/unboxing video.

Lost or misrouted shipments will be replaced or refunded after courier investigation (usually 7–10 working days).

9. Wrong Address / Incomplete Address

Customer is responsible for providing a complete and correct delivery address.

If the courier is unable to deliver due to wrong/incomplete address, reshipping charges will be borne by the customer.