PRIVACY POLICY

At HomePulse (Lifestyle Care) ("HomePulse", "we", "us", "our"), we are committed to protecting the privacy and personal data of our customers ("you", "User"). This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website www.homepulse.in, mobile application, or services.

This Policy is published in compliance with:

• Digital Personal Data Protection Act, 2023 (DPDP Act)

• Information Technology Act, 2000

• IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

By using our Services, you provide your informed consent to the practices described in this Policy.

1. Information We Collect

1.1 Personal Information You Provide

• Name, contact number, email address, postal address (for booking services, placing orders, delivery)

• Billing and shipping address

• Appliance details (brand, model, serial number, purchase date) for service requests

• Payment information (processed securely via third-party payment gateways; we do not store card/UPI details)

• Communications with our customer care (calls, WhatsApp, email, chat)

• Feedback, reviews, and ratings you submit

1.2 Automatically Collected Information

• Device information (IP address, browser type, operating system, device ID)

• Usage data (pages visited, time spent, clicks, referrer URL)

• Cookies and tracking technologies (see Section 7)

• Location data (approximate, for assigning nearest technician — with your permission)

1.3 Information from Third Parties

• From authorized dealers, brand partners, or payment gateways (e.g., Razorpay, Paytm, PhonePe)

• From social media platforms if you log in or interact with us via social channels

• From delivery partners for shipment tracking

2. Purpose of Data Collection

We collect and use your personal data for the following specified purposes only:

• Order fulfillment — processing orders, arranging delivery, handling returns

• Service delivery — assigning technicians, scheduling visits, sending confirmations

• Customer support — responding to queries, complaints, warranty claims

• Communication — service updates, order status, appointment reminders, AMC renewals

• Payment processing — collecting payments, issuing invoices, processing refunds

• Marketing (only with your consent) — promotional offers, new services, loyalty programs

• Analytics — improving website performance, user experience, and service quality

• Legal compliance — GST filings, audits, regulatory requirements, fraud prevention

• Safety & security — verifying identity, preventing unauthorized access, detecting fraud

3. Legal Basis for Processing (DPDP Act Compliance)

We process your personal data based on:

• Your explicit consent (for marketing communications, cookies, location tracking)

• Contract fulfillment (for order/service delivery)

• Legal obligations (GST, tax laws, consumer protection)

• Legitimate business interests (fraud prevention, security)

4. Sharing of Your Information

We do NOT sell your personal data. We may share limited information only with:

• Technicians and service partners — name, address, phone, appliance details (for service delivery)

• Courier partners — Delhivery, DTDC, India Post, Shiprocket (for shipment delivery)

• Payment gateways — Razorpay, Paytm, PhonePe, etc. (for secure payment processing)

• CRM and IT service providers — OctaPro CRM (LSC Software) under strict data processing agreements

• Marketing tools — Meta (Facebook/Instagram), Google, WhatsApp Business API (only with consent)

• Government/legal authorities — when required by law, court order, or regulatory request

All third parties are contractually obligated to maintain confidentiality and use data only for specified purposes.

5. Your Rights Under DPDP Act

As a Data Principal, you have the following rights:

• Right to Access — request a copy of personal data we hold about you

• Right to Correction — correct inaccurate or incomplete data

• Right to Erasure — request deletion of your data (subject to legal retention requirements)

• Right to Withdraw Consent — withdraw consent for marketing/optional processing anytime

• Right to Grievance Redressal — raise complaints with our Grievance Officer (see Section 12)

• Right to Nominate — nominate another individual to exercise your rights in case of death/incapacity

To exercise any right, email homepulse.sgo@gmail.com with subject line "Data Rights Request – [Your Name]". We will respond within 30 days.

6. Data Retention

• Order and transaction data: 8 years (as required under GST/tax laws)

• Service records and warranty data: 3 years post-service

• Marketing communications data: until you withdraw consent

• Account data: until account deletion request

• Customer support records: 2 years

• Anonymized analytics data: retained indefinitely (no personal identifier)

Data is securely deleted or anonymized after the retention period.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and login session

• Analyze website traffic (Google Analytics)

• Personalize marketing (Meta Pixel, Google Ads)

You may disable cookies in your browser settings. Note: Some features may not function correctly without cookies.

8. Data Security

We implement reasonable security practices as per IT Rules 2011:

• SSL/TLS encryption for all data transmission

• Restricted access — only authorized personnel can view customer data

• Regular security audits and software updates

• Secure cloud storage with backup mechanisms

• Payment data processed via PCI-DSS compliant gateways (we never store card details)

In the unlikely event of a data breach, we will notify affected users and the Data Protection Board of India within 72 hours, as required under DPDP Act.

9. Children's Privacy

Our Services are not intended for users under 18 years. We do not knowingly collect data from children. If we learn we have collected data from a minor without parental consent, we will promptly delete it.

10. Cross-Border Data Transfer

Your personal data is primarily stored on servers in India. In cases where data is transferred outside India (e.g., cloud services), we ensure adequate safeguards and comply with DPDP Act cross-border transfer rules.

11. Third-Party Links

Our Website may contain links to third-party sites. We are not responsible for the privacy practices of such sites. Please review their privacy policies independently.

12. Grievance Officer

In accordance with the IT Act, 2000 and DPDP Act, 2023, we have designated a Grievance Officer for user complaints related to data privacy:

Grievance Officer: Name: Neeraj Agrawal Designation: CEO, HomePulse (Lifestyle Care) Address: 5 Civil Lines, Sagar, Madhya Pradesh 470001, India 📧 Email: homepulse.sgo@gmail.com 📞 Phone: +91-8818882042 Response Time: Complaints acknowledged within 48 hours; resolution within 30 days.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any material changes will be communicated via email or a prominent notice on our Website. The "Last Updated" date at the top will reflect revisions. Continued use of our Services after updates indicates acceptance.

14. Consent & Withdrawal

• By using our Services, you consent to the collection and use of your data as described.

• You may withdraw consent anytime by emailing homepulse.sgo@gmail.com. Withdrawal will not affect data processing done prior to withdrawal.

15. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data:

HomePulse (Lifestyle Care) 5 Civil Lines, Sagar, Madhya Pradesh 470001, India 📞 +91-8818882042 | +91-98265-62303 | +91-62326-29380 📧 homepulse.sgo@gmail.com | Hari@Homepulse.in 🌐 www.homepulse.in

By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

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