1.            Please produce original SERVICE JOB SHEET while taking delivery of the product Delivery may be refused if the original Service Job Sheet is not produced unless claim and provides satisfactory evidence of lawful ownership.

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2.            For a product under warranty, the warranty card and original purchase invoice must be produced at the time of handing over of the product for repair service.

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3.            We shall not be liable for accessories not recorded in the Service Job Sheet.

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4.            An initial repair estimate shall be indicated at the estimate of depositing the set at the service centre – this estimate would be tentative. If after inspection of set a revised estimate is warranted, the customer shall be intimated such revised estimate for approval via letter/ telephone/ email/ SMS at the contact information provided by the customer for repair service.

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5.            Repair service shall be initiated only on approval of estimates. Customer shall be required to pay normal inspection charges (as applicable) and collect the product immediately if repair estimates are not approved. Non – Collection of products shall entitle Service Centre of initiate action detailed in clause 13.

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6.            If a natural failure recurs within 07 days of the repair service, Labour Charge shall be waived off. In case of failure of the same part(s), the spare part(s) shall be replaced free of charge. However, should the failure be attributable to wrong usage or abuse, accident, lightening, ingress of water, external fire damage, natural disaster, improper ventilation, deterioration due to environmental conditions, excessive shock, normal wear and tear or any external cause on attributable to normal product failure, the part and labour will be chargeable subject to set being in repairable condition.

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7.            We reserve the right to decline repair service of products if the product is more than 5 years old or if the product is damaged extensively or the condition has deteriorated such that reliable repair service cannot be guaranteed or if the failure is caused due to lightning, ingress of water, fire, or if the product has been attended (repair service or modification) by other than our service centre or if parts are procured by customer from any other source.

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8.            Whatever we repair, we stick a warranty sticker there in case the term of warranty sticker / broke warranty sticker, we will not cover the warranty of that set as we discussed in column 6.

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9.            In case the spare part(s) are not available and have to be arranged/ sourced afresh, a tentative date for repair service will be indicated and the customer will be required to deposit 100% advance, prior to the sourcing of the spare part(s).

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10.          We respect individual privacy and hence do not take data back-up. For a product with Hard Disk Drive, solid-state drives, internal memory and / or phone memory, data back-up should be taken by the customer before depositing the product for service. We shall not be liable for the protection/ preservation of any stored content or data if protected by DRM (Digital Rights Management).

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11.          This repair service does not cover liability for loss of data, recorded image and / or loss of business opportunity. If during the repair service, or during software up-gradation, the content of the Hard Disc Drive/ Internal Memory/ Phone Memory is altered or deleted or in any way modified, we shall not be responsible for any loss./ damage arising therefrom.

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12.          The product should be collected within 15 days from the date of intimation of completion of service or rejection of repair estimate, on the production of the original Service Job Sheet, otherwise accommodation charges of Rs. 50/- per day will be levied, subject to a maximum of 90 days, after which we shall dispose- off the product to recover the cost incurred for such storage and repair cost.

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13.          Under no circumstances shall the product be retained by us beyond a period of 30 days from the date of repair or non – approval of estimate. Unclaimed articles beyond 30 days shall be disposed of in accordance with environmental regulations of auctioned if in working condition. The proceeds, shall in the first instance, be appropriated towards the recovery of repair service charges, accommodation charges etc.

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14.          All disputes are subjected to the jurisdiction of local courts where the service centre is situated.

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15.          Once an upgraded version of the software has done in your set, it is not possible to take it back to the past soft version. It is not a downgraded process.